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Theale Wellbeing Centre 
Theale, 
Reading, 
RG7 5AH. 

Terms & Conditions 

APPOINTMENTS 
1. Refunds 
There are no refunds on products brought through this site, this includes therapy via Skype or FaceTime. 
If you have paid for a Skype or FaceTime appointment in advance and decide you do not want to go though therapy, I will only be able to return 50% of your payment. Your appointment space has been reserved for you and part payment is for preparation and time lost. 
 
2. Cancellations 
When appointments in person or via Skype or FaceTime are missed, 50% will be charged if 48 hours notice is not given for a cancellation or none-arrival. You probably have a very good reason for not being able to attend your appointment and so the full fee is not charged, however your appointment space has been reserved for you and so a contribution of 50% is requested before any further appointments will be booked. 
 
3. Late or early arrival 
If you arrive early please wait for your appointment time before calling, an early arrival might interfere with a preceding client’s therapy or interrupt the therapist’s recovery and preparation time. If late for an appointment, your therapist will attempt to offer the best possible service within the time left. However the appointment will end at the agreed time with no adjustment to the fee. 
 
4. Confidentiality 
All communication taking place during therapy is confidential, subject to certain provisions; therapists are not at liberty to withhold information from the police. Your therapist is required to inform the authorities if there is a possibility that you or a member of the public is at risk. It is considered to be confidential if an NHS professional requires information to be able to help you. Parts of your conversation may be referred to during supervision, a requirement for registered therapists, although your name or any identifying details would not be disclosed. 
 
5. Data protection act 
Therapists are required to keep your details on file for seven years, they may be kept on hard copy or computer, this information will be kept secure, as per NCH guidelines on client security. The client is entitled to a copy of these details whilst kept by the therapist, in accordance with the Data Protection Act, there is a charge of £15 per copy for this service. 
 
6. Guarantees 
There are a number of complex factors influencing the success of individual therapy and, whilst benefits are typically observed in the majority of cases, there can be no guarantees of success or cure in relation to a condition or its treatment. 
 
Ed Francis Hypnotherapy reserves the right to cancel or postpone an appointment if there are circumstances beyond our control. 50% of your payment will be returned should you decide not to return to therapy. Your appointment space has been reserved for you and part payment is for preparation and time lost. 
Ed Francis Hypnotherapy reserve the right to change practice venues 
Ed Francis Hypnotherapy reserves the right to change/update the fees and the terms and condition without notice. 
 
SPIDER PHOBIA COURSE 
1. Guarantees 
There are a number of complex factors influencing the success of individual therapy and, whilst benefits are typically observed in the majority of cases, there can be no guarantees of success or cure in relation to a condition or its treatment. 
 
Ed Francis Hypnotherapy reserves the right to cancel or postpone a course if there are circumstances beyond our control. 50% of your payment will be returned should you decide not to return to attend the courses new date. Your space has been reserved for you and part payment is for preparation and time lost. 
Ed Francis Hypnotherapy reserve the right to change course venues. 
Ed Francis Hypnotherapy reserves the right to change the course dates. 
Ed Francis Hypnotherapy reserves the right to change/update the fees and the terms and condition without notice. 
 
SLIMMERS CLUB 
1. Guarantees 
There are a number of complex factors influencing the success of individuals and, whilst benefits are typically observed in the majority of cases, there can be no guarantees of success or cure in relation to a condition or its treatment. 
 
Ed Francis Hypnotherapy reserves the right to cancel or postpone the course if there are circumstances beyond our control. 
50% of your remaining payment will be returned should you decide not to return to the club. Your space has been reserved for you and part payment is for preparation and time lost. 
Ed Francis Hypnotherapy reserve the right to change club venues. 
Ed Francis Hypnotherapy reserves the right to change the club times and dates. 
Ed Francis Hypnotherapy reserves the right to change/update the fees and the terms and condition without notice. 
 
PRODUCTS 
1. Refunds 
There are no refunds on products brought through this site. 
 
2. Guarantees 
There are a number of complex factors influencing the success of individual therapy and, whilst benefits are typically observed in the majority of cases, there can be no guarantees of success or cure in relation to a condition or its treatment. 
 
Ed Francis Hypnotherapy reserve the right to change, remove or update any product without notice. 
Ed Francis Hypnotherapy reserves the right to change/update the fees and the terms and condition without notice. 
 
 
By attending an appointment, course or Slimmers Club, clients agree to these reasonable terms & conditions. 
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